AI

The AI tools used most by companies? There's a surprising winner and a shocking laggard.

Sticky notes at work, with happy and sad drawings, symbolize winners and losers
Sticky notes at work, with happy and sad drawings, symbolize winners and losers IMAGO/Bihlmayerfotografie via Reuters Connect
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For every dour AI study, there's a brighter version.

In recent years, Wharton's Human-AI Research department has been asking business leaders how generative AI adoption is going. The latest findings: Almost 75% of companies are getting positive ROI from AI projects.

The study also reveals which enterprise AI tools are being used the most, and which ones aren't used as much.

Take a look at the chart below, created by Business Insider's amazing graphics team.

I'm surprised Anthropic's Claude is so low here. This AI startup is supposed to be crushing it on enterprise AI adoption.

OpenAI's ChatGPT is used far more, which also surprised me.

Microsoft's Copilot is clearly ahead of Google. That's probably because Copilot is baked into Microsoft's work software, which is used by many companies. That old Windows monopoly is still paying dividends!

Sign up for BI's Tech Memo newsletter here. Reach out to me via email at abarr@bjinnox.com.

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Alistair Barr, global tech editor of Business Insider, smiles at the camera while wearing a blue and white striped shirt.
Alistair Barr
Alistair Barr is the author of Business Insider's Tech Memo newsletter and the driving force behind the company's AI Insider franchise. Sign up here. Before that, he was Business Insider's Global Tech Editor and the Big Tech team leader at Bloomberg, following a reporting career at The Wall Street Journal, USA Today, Reuters, and MarketWatch. Alistair covers all things Big Tech, along with startups and venture capital. He writes analysis and columns about topics including AI, cloud computing, data centers, semiconductors, online search, e-commerce, EVs, robotics, and autonomous vehicles.