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Amazon is closing its physical Amazon Books, 4-Star, and Pop Up stores for good

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Amazon is shutting down many of its physical stores.

The e-commerce giant first told Reuters on Wednesday that it's planning to shutter its Amazon Books, Amazon 4-Star, and Amazon Pop Up stores in the US and UK.

The closures will affect 68 stores.

"We've decided to close our Amazon 4-Star, Books, and Pop Up stores, and focus more on our Amazon Fresh, Whole Foods Market, Amazon Go, and Amazon Style stores and our Just Walk Out technology," a company spokesperson confirmed in a statement to Insider. "We remain committed to building great, long-term physical retail experiences and technologies, and we're working closely with our affected employees to help them find new roles within Amazon."

Closing dates will vary by location, and affected employees who choose not to work for Amazon elsewhere, such as at a different Amazon store, will be given severance, the spokesperson said.

Amazon opened its first physical bookstore in 2015. Three years later, the company unveiled its 4-Star store, which only sells products that have customer ratings of at least four stars on Amazon's website. Amazon never officially announced the launch of its Pop Up stores, although it confirmed the opening of one as far back as 2014.

Some of Amazon's brick-and-mortar stores have struggled to find the same success as the company's online business.

In Amazon Fresh grocery stores, the smart shopping carts that allow for cashierless checkout have seen a steady decline in use since their debut in 2020, according to a leaked internal document obtained by Insider. The company has also fallen behind on its ambitious plans for cashierless Fresh stores, having opened just one in the US by late 2021, despite goals to open 33 such stores that year and 580 of them by 2023.

Do you work at Amazon? Got a tip? Contact reporter Eugene Kim via the encrypted messaging apps Signal or Telegram (+1-650-942-3061) or email ().

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Eugene Kim
Eugene is Business Insider’s Chief Tech Correspondent, where he leads coverage of Amazon. His reporting spans the company’s retail and logistics operations to AWS, Alexa, and its internal culture.Previously, he worked at CNBC, Fortune Magazine Korea, and Japan's Yomiuri Shimbun. He holds degrees from NYU and Columbia University’s Graduate School of Journalism.In 2022, Eugene reported on internal documents indicating that Amazon allegedly used deceptive tactics to enroll customers in Prime and made cancellation difficult. The Federal Trade Commission sued Amazon the following year, citing his reporting. The case ended in a record $2.5 billion settlement in 2025.His work has received multiple honors, including the SF Press Club’s Bay Area Journalism Award and SPJ NorCal’s Excellence in Journalism Award.Eugene lives in the Bay Area. Contact him via email at ekim@bjinnox.com, or Signal, Telegram, or WhatsApp at 650-942-3061. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.
Sarah Jackson
Sarah Jackson was a senior reporter at Business Insider who covers tech and trending business news, with a focus on the workplace. She has covered The Great Resignation, workplace trends, remote work and RTO, tech layoffs, the job search, and more. Before joining Business Insider in 2021, Sarah also wrote for places like Inc., NBC News, and The Today Show. She received her B.A. in journalism from NYU.Some of Sarah's top stories include:Workers are 'epiphany-quitting' their jobs after the pandemic forced them to rethink everything about their livesJob postings can reveal signs of trouble ahead with a potential employer or role. Here are the red flags that candidates should look for.The 'hushed hybrid' work schedule is the latest way employees are getting around a return to the officeNew York City employers are now required to list salary ranges in their job posts. Here's how that will affect candidates and companies.as-told-to: I do 'Bare Minimum Mondays' at work to help beat the 'Sunday scaries' and avoid burnout. It's completely changed my life and how I approach my job.