Retail

Amazon's latest pivot: Bye-bye, automated grocery stores

An Amazon employee at its Fresh grocery store
Amazon opened the first Amazon Fresh store in 2020. David Ryder/Getty Images
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Amazon is closing the supermarket chain that it spent nearly six years building from scratch.

The tech and retail giant said it plans to close its Amazon Fresh stores "to prioritize investment in growth areas," in a company blog post on Tuesday. Amazon has around 60 Fresh stores in the US listed on its website.

The company is also shuttering about 15 Amazon Go convenience stores, it said.

"While we've seen encouraging signals in our Amazon-branded physical grocery stores, we haven't yet created a truly distinctive customer experience with the right economic model needed for large-scale expansion," Amazon said in the post.

Some of the locations are set to become Whole Foods stores, Amazon said.

The closures are the latest pivot for Amazon's grocery business. Despite creating Amazon Fresh, buying Whole Foods, and building its grocery delivery muscle, Amazon's market share is still a fraction of several rivals.

Walmart has emerged as a particular source of inspiration for Amazon's grocery business lately, Business Insider has reported. The company has plans to build a Walmart Supercenter-like megastore near Chicago, for example.

Amazon has spent the better part of a decade trying to build a grocery store model using its own name that meets its expectations. It opened the first Amazon Go location to the public in 2018 and the first Amazon Fresh store in 2020.

The Fresh stores offered more mass-market groceries, such as some sodas and snacks, than Whole Foods stores did. Amazon also touted the stores for their use of technology, such as the company's Just Walk Out system.

Amazon said Tuesday that Whole Foods and delivery will be the focus of its grocery business in 2026.

The company plans to open over 100 Whole Foods supermarkets "over the next few years," it said in the blog post. Amazon is also opening five new Whole Foods Market Daily Shop stores in 2026, offering a pared-down selection of groceries in smaller stores.

Amazon is also working on expanding its grocery delivery capabilities this year, it said. The company offers delivery in 5,000 cities and towns in the US, including many where customers can get same-day delivery on perishable goods like fresh produce and ice cream.

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Alex Bitter
Alex Bitter is a senior retail reporter covering the gig economy, food, and retail. His work focuses major gig delivery and ride-hailing apps, including Uber, Lyft, DoorDash, Instacart, and Walmart's Spark. He is interested in everything from what it's like to work on the apps to the companies' business strategies.Some of his recent stories feature gig workers who have been deactivated on the apps, DoorDash hiring traditional employees to make deliveries, gig workers' use of bots, and gig work expanding into new professions, such as nursing.Alex has also written about Aldi's US expansionStarbucks' turnaround efforts, and the fallout from Kraft-Heinz's budget cutting. Convenience store chain Sheetz ended its "smile policy" after his reporting.Before joining Insider in September 2020, he wrote about consumer and retail companies for S&P Global Market Intelligence. He's a graduate of the University of Hawai'i at Mānoa and grew up on the Big Island.Alex lives in the Washington, DC, area, where you can find him studying ancient coins or searching for Civil War artifacts with his metal detector in his free time.Got a tip? Reach out at abitter@bjinnox.com or via encrypted messaging app Signal at +1 (808) 854-4501.