Tech

Amazon hints that it may return to the smartphone market after its $170 million Fire phone fiasco

jeff bezos
Amazon CEO Jeff Bezos. Matt Winkelmeyer/Getty Images for WIRED25
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Amazon's first attempt at creating and selling its own smartphone was ultimately a flop — but it's not ruling the market out altogether.

Dave Limp, senior vice president of devices and services at Amazon, told The Telegraph, that provided Amazon can create a "differentiated idea" for a smartphone, then it will make a second attempt at this.

"It's a big market segment and it would be interesting," he said. "We need to keep experimenting and the things we want to experiment with are the ones that are truly differentiated."

He Limp: "The answer [to whether we'll try another phone] is the same as to whether we're going to build a personal computer. What we need to do in order to enter into something new is we have to have an idea to differentiate it."

An Amazon spokesperson did not immediately respond to Business Insider's request for comment to confirm whether this is already a work in progress.

Read more: 'What can the Amazon Echo do?': Everything you need to know about Amazon's smart speakers

Amazon launched its first Amazon Fire phone in 2014, only to kill it a year later.

Amazon Fire Phone
The Amazon Fire phone.  Business Insider

Just months after it was rolled out, the company admitted to taking a $170 million hit in its earnings because of the Fire phone and related supplier costs. It was also left with $83 million worth of unsold phones after it failed to take off, Fortune wrote at the time.

Limp initially blamed the phone's flop on it being badly priced (its prices were later slashed). But in comments since then, he has pinned its problems to the fact that Amazon didn't create a product that was differentiated enough for customers. "It just didn't resonate to the next level of masses," he said in 2016.

Last July, industry analysts began to speculate that Amazon could be developing smartphones once more after it dropped a hint in an earnings release. "We want customers to be able to use Alexa wherever they are," Amazon said in the release.

"We suspect, though this is admittedly speculation, that Amazon will have to re-enter the phone market either directly or indirectly in order to drive Alexa adoption," Benjamin Schachter, a technology analyst at Macquarie wrote in a note to clients at the time.

"We don't see how Alexa can evolve to its fullest potential without being available prominently on the main device that so many people carry everywhere, the smartphone. It is hard to see how they don't do this."

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Mary Hanbury
Mary was an editor on the business news team, where she worked with reporters and editors to cover sectors including technology, finance, transportation, retail, careers, and real estate.Previously, Mary was a senior retail reporter based in New York and London, covering apparel, luxury, fitness, big-box, and grocery companies. She has reported on major brands including Victoria’s Secret, Lululemon, LVMH, Costco, Dollar General, and Peloton, providing in-depth analysis of trends shaping the industry.Mary earned a master’s degree in Business Journalism from CUNY Craig Newmark Graduate School of Journalism. She has appeared on several TV and radio outlets, including BBC Business, Cheddar, and Good Morning America, and has taken part in industry panels and conferences about trends shaping the retail world.