Tech

OpenAI executives say releasing ChatGPT for public use was a last resort after running into multiple hurdles — and they're shocked by its popularity

Hand holding ChatGPT open on a smartphone in front of futuristic backdrop of black and white numbers and the outline of a head filled with a star map
ChatGPT amassed more than a million users in the first five days since its release. Its popularity came as a surprise to company execs. NurPhoto/Contributor/Getty Images
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If you're surprised how quickly ChatGPT has taken off, you're not alone. Even executives at OpenAI, the company behind the viral chatbot, are shocked by its popularity.

In a Fortune article published Wednesday, executives at the company said they weren't sure what to expect when they released it in November. 

"I'll admit that I was on the side of, like, I don't know if this is going to work," OpenAI co-founder and president Greg Brockman told Fortune.

Mira Murati, OpenAI's chief technology officer, added to Fortune, "This was definitely surprising." 

Brockman told the magazine that the idea to release ChatGPT for public use a few months ago was a bit of a last resort after OpenAI ran into some initial hurdles with the AI chatbot. For one thing, beta testers didn't know what to ask ChatGPT about in the first place, Brockman told Fortune, and an effort to create chatbots that were experts in certain areas flopped.

In the end, ChatGPT amassed more than 1 million users in the first five days since its release, according to Sam Altman, the CEO of OpenAI.

Altman has cautioned, however, that for all of its possible benefits, artificial intelligence can be susceptible to dangerous misuses.

"The bad case — and I think this is important to say — is like lights out for all of us," Altman said in a recent interview with StrictlyVC's Connie Loizos. "I'm more worried about an accidental misuse case in the short term...So I think it's like impossible to overstate the importance of AI safety and alignment work. I would like to see much, much more happening."

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Sarah Jackson
Sarah Jackson was a senior reporter at Business Insider who covers tech and trending business news, with a focus on the workplace. She has covered The Great Resignation, workplace trends, remote work and RTO, tech layoffs, the job search, and more. Before joining Business Insider in 2021, Sarah also wrote for places like Inc., NBC News, and The Today Show. She received her B.A. in journalism from NYU.Some of Sarah's top stories include:Workers are 'epiphany-quitting' their jobs after the pandemic forced them to rethink everything about their livesJob postings can reveal signs of trouble ahead with a potential employer or role. Here are the red flags that candidates should look for.The 'hushed hybrid' work schedule is the latest way employees are getting around a return to the officeNew York City employers are now required to list salary ranges in their job posts. Here's how that will affect candidates and companies.as-told-to: I do 'Bare Minimum Mondays' at work to help beat the 'Sunday scaries' and avoid burnout. It's completely changed my life and how I approach my job.