Retail

Costco's app is finally starting to show what's in stock at your warehouse

A line outside Costco in New York City.
A line outside Costco in New York City. Talia Lakritz/Business Insider
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Costco is taking some of the guesswork out of shoppers' warehouse trips.

The wholesale club has been quietly rolling out a new product availability feature on its mobile app and website in recent weeks that shows whether an item is in-stock at a particular location.

Available in select markets (including the area near Costco's headquarters near Seattle), the tool lets shoppers know if a product is at a local warehouse, though it stops short of showing where the item can be found within the building.

A Costco.com product listing showing warehouse availability.
A screenshot of the feature on Costco's website. The feature is also available for some users of Costco's mobile app.  Costco.com

In an interesting twist, Business Insider was able to view availability information for warehouses in Wisconsin after updating the primary location setting in the website and app to Issaquah, and then using the "Check Nearby Warehouses" option to find a closer warehouse.

The long-desired feature has been enthusiastically received by shoppers on social media.

"I just looked out the window to see if a pig flew by. My Costco app has LOCAL INVENTORY SEARCH. Amazing," X user Neil Enns posted last week.

Never one to be on the vanguard of technology, Costco's app is still years behind other major retailers, whose apps are more robust.

Walmart and Target each will tell app users where to find items in their stores, as well as how many they might expect to see when they get there.

A product listing for deck screws at Home Depot.
A screenshot of Home Depot's website, which shows more granular availability info compared to Costco.  HomeDepot.com

Home Depot and Lowe's have also invested considerable resources into helping shoppers identify the right aisle and bin numbers in their sprawling warehouses to find a particular screw needed to finish a project.

Even Ace Hardware, where most locations are locally owned and operated, allows shoppers to check if an item is on the shelf of their favorite store before heading out the door.

Where Costco lags most severely is behind its largest warehouse competitor, Walmart-owned Sam's Club, whose shoppers can use the app not only to find items, but scan, pay, and roll through the exits without stopping.

Costco shoppers have largely forgiven the company's slow adaptation to the 21st Century, but this new feature is likely to be a welcome one.

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Dominick Reuter
Dominick Reuter
Dominick Reuter is a senior retail reporter for Business Insider, primarily covering Walmart, Target, and Costco. His stories tend to focus on issues and trends that affect employees and customers.Prior to joining BI in 2019, Dominick worked for more than a decade as an independent photojournalist covering a wide range of stories for global wire services and newspapers, including Reuters, the Wall Street Journal, and Agence France-Presse.Dominick studied photojournalism at Boston University and later earned a Masters in business and economics journalism from Columbia University.If you're an employee or customer with a story to share, please contact me via email or text/call/Signal at 646-768-4750.