Tech Reference

How to contact LinkedIn customer support using its online help center and forum

linkedin computer phone
The best way to get in contact with LinkedIn support is to use the help center and forum features on the website. PK Studio/Shutterstock
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As with so many large companies these days, LinkedIn doesn't make it easy for you to get in touch with their team directly. 

And that's understandable, given that there are more than half a billion people using LinkedIn, and more than 260 million of them do so on a regular basis — their customer support team would be absolutely overwhelmed.

So while you can call LinkedIn's various phone numbers (two of which are 650-687-3600 and 650-687-3555), don't expect anything more than a recording either giving you the company's physical address, or directing you to their preferred method of customer service, the LinkedIn Help Homepage.

How to get LinkedIn customer support through the Help Center

First, make sure you're signed into your LinkedIn account. Then…

1. From the LinkedIn homepage, click on your picture and the word "Me" in the top right corner of the screen, then click "Open Quick Help" in the dropdown menu.

Screen Shot 2019 09 03 at 10.03.02 AM
Click "Open Quick Help" in the dropdown menu.  Steven John/Business Insider

2. Now click "Go to Help Homepage" on the next menu.

3. At the top of the page is a search bar. Type in keywords related to your issue ("lost password" e.g.) into the search bar, or browse among the featured topics in the left-hand column, or in the central "Suggested for you" space.

Screen_Shot_2019 09 03_at_11_55_10_AM
The LinkedIn Help Center contains dozens of articles. each one centered around common LinkedIn questions and issues.  William Antonelli/Business Insider

If you're having trouble finding the answer to your issue in LinkedIn's Help Center, scroll to the bottom of the Help Homepage and click on the "LinkedIn Help Forum" link, under "Help Forum."

Using the Help Forum, you can browse past questions that have been answered by other users. Better yet, you can click "Start a new Forum discussion" in the right panel, and ask your own original question. 

Screen Shot 2019 09 03 at 10.04.40 AM
If your question hasn't been answered in the LinkedIn forums, you can make your own forum thread.  Steven John/Business Insider

In most cases, a knowledgeable LinkedIn user or moderator will be able to help.

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Steven John has been a freelance writer for more than a dozen years and has been a regular contributor to Business Insider since 2017. His work includes a focus on the tech world, covering companies including Apple, Microsoft, Meta, Google, and others. He also reviews restaurants, shares how-to cooking articles, and writes general interest pieces.Steven also writes for publications including Architectural Digest, The Daily Beast, Forbes, and more. In the past, he also wrote for New York Magazine, Mashed, U.S. News & World Report and other outlets. He runs his own outdoor lifestyle site, Dad Gear Review, and co-hosts the Fact Trekkers podcast with his son. He has had two novels published, Three A.M. and Outrider. He graduated from Emerson College with a degree in communications focused on filmmaking.He is an avid outdoorsman and can be frequently found in a kayak or on a mountain trail, often with his family along for the adventure.Expertise:Tech industryTech hardwareOutdoorsCookingRestaurantsDIYPopular articles:Microsoft: A history of the software giant co-founded by Bill Gates, its products and services, jobs, layoffs, and moreYouTube is a major entertainment force. Here's the platform's history, plus how to create a channel and upload videos.Inside the life and career of Bill Gates, the Microsoft co-founder, billionaire, and philanthropistTim Cook net worth: How the Apple leader earns and spends his moneyBecoming an Amazon seller is a simple process. Here's what's involved, plus how you make money and get paid.