Tech

How One Complaint-Filled Letter Landed This Ex-Googler At Her Dream Job

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Jess Lee
Polyvore CEO Jess Lee  Jess Lee / Polyvore

Jess Lee had been a product manager at Google for four years when a friend showed her a then-new site called Polyvore that let users mix-and-match different products to make digital collages.

Lee quickly got addicted to making her own collages (or "sets," in Polyvore lingo), but felt frustrated that the site didn't offer some of the features she wanted. So, she wrote a note to the cofounders —  three ex-Yahoo engineers — jam-packed with praise, but also complaints and product suggestions.

"And they wrote back and said, 'Why don't you come fix these things yourself?" Lee tells Business Insider. "They said, 'Why don't you come work here?'"

So she did. For her, a job at Polyvore promised that she would get to work with her two favorite things: Art and tech. (Lee had wanted to go to art school, but her parents convinced her to study computer science at Stanford, instead.) 

That was seven years ago. Since, Lee was awarded honorary-cofounder status and became CEO in 2012. Polyvore has been profitable for nearly three years, has more than 20 million unique users every month, and is one of the largest referrers of social commerce traffic on the web, driving more retail sales than Pinterest and Twitter combined.  

Here's an example of some user-created sets on Polyvore (Lee said she's noticed an outcropping of "pastel goth" themed sets lately):

Polyvore
Lee says she's been seeing more and more "pastel goth" themed sets.   Polyvore

Lee couldn't give many specific details about Polyvore's upcoming updates yet, but promised that there's some interesting things on the horizon, including even more focus on personalization mobile (at this point, 50% of sets are created through the site's app).

Polyvore is based in Mountain View, California, but Lee was visiting the company's smaller New York City office to celebrate fashion week with some of the site's community members. 

"It was so amazing getting to meet all these artistic, passionate people," Lee says.

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Jillian was most recently an enterprise technology editor based in San Francisco.  She started at Insider as an intern on the technology desk in 2013 and rose to a senior reporter position, covering Alphabet, Facebook, and ecommerce. After three years at the site, she left to spend time freelance writing abroad, before taking reporting positions at CNBC and then at Forbes, where she covered Alphabet, Silicon Valley culture, and artificial intelligence. She returned to Insider in March 2020 and worked on the enterprise technology desk until August 2021.  Jillian graduated from Syracuse University's S.I. Newhouse School of Public Communications with a degree in magazine journalism and information management and technology.