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Macy's is shutting down 100 stores, but its CFO says it still has a big advantage over Amazon

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Macy's just announced that it's closing 100 stores by early next year, following six consecutive quarters of declining sales.

There's a lot of reasons for Macy's struggles, but a big part of it has to do with the rise of Amazon and other online stores.

But Macy's CFO Karen Hoguet still believes that there's one major advantage that its retail stores have over its e-commerce competitors: physical space.

During the earnings call with analysts, Hoguet said:

"And let's not forget the critical importance of stores for most of our vendors. We have the ability of showing merchandise and providing instantaneous not only purchasing, but also the ability to put outfits together in a store, which, again for many customers, to be able to see the color, feel the fabric, see how it fits, it's still where the lion's share of where this merchandise is being sold."

Hoguet may have a point. Despite all the talk around online shopping, nearly 90% of all US retail sales still occur in offline retail stores. It's one reason why more and more e-commerce shops, including Amazon, are opening their own physical stores these days.

But online shopping is growing fast, especially in the fashion-apparel space, which has historically been owned by Macy's. It's no surprise that Amazon has doubled down on expanding its fashion offerings, launching its own clothing brands recently while continuing to grow its market share in the space.

In fact, if the current pace keeps up, then Amazon is expected to take over Macy's as the largest apparel retailer in the US by 2017, according to market research firm Cowen & Co.

Still, investors seem to like Macy's latest move. Its stock jumped more than 17% on Thursday after announcing the change.

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Eugene Kim
Eugene is Business Insider’s Chief Tech Correspondent, where he leads coverage of Amazon. His reporting spans the company’s retail and logistics operations to AWS, Alexa, and its internal culture.Previously, he worked at CNBC, Fortune Magazine Korea, and Japan's Yomiuri Shimbun. He holds degrees from NYU and Columbia University’s Graduate School of Journalism.In 2022, Eugene reported on internal documents indicating that Amazon allegedly used deceptive tactics to enroll customers in Prime and made cancellation difficult. The Federal Trade Commission sued Amazon the following year, citing his reporting. The case ended in a record $2.5 billion settlement in 2025.His work has received multiple honors, including the SF Press Club’s Bay Area Journalism Award and SPJ NorCal’s Excellence in Journalism Award.Eugene lives in the Bay Area. Contact him via email at ekim@bjinnox.com, or Signal, Telegram, or WhatsApp at 650-942-3061. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely.