Tech

Meta is done being nice to underperformers — and takes a page from Amazon's management playbook

A composite image of Andy Jassy and Mark Zuckerberg, each looking to the left. Jassy is slightly smiling, and Zuckerberg is slightly frowning.
Amazon CEO Andy Jassy and Meta CEO Mark Zuckerberg. Getty
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Meta is adopting a more performance-focused approach to workforce management, one that Amazon embraced years ago: systematically pushing out underperformers to maintain lean, high-performing teams.

This week, Meta announced internally that it was planning to cut 5% of its lowest-performing employees, a first for the social-media giant, as part of a broader strategy to "raise the bar," according to a memo from CEO Mark Zuckerberg.

This stance mirrors Amazon's long-standing philosophy of maintaining strict annual turnover targets known as unregretted attrition, or URA. Amazon managers are expected to regularly shed a set percentage of employees deemed dispensable. Even Andy Jassy, the company's CEO, has had a URA target in the past to replace 6% of his team annually, Business Insider previously reported.

"The overarching trend is that corporations feel they have more power over their employees," Laszlo Bock, who oversaw the tremendous growth in Google's workforce as the company's head of people operations from 2006 to 2016, told BI. "The current political environment emboldens these CEOs to take drastic actions."

Donald Trump was reelected US President in November, and Bock said tech companies, which had championed progressive workplace policies and employee-friendly initiatives in 2016, were now taking a markedly different approach.

The shift in how Meta manages employees marks a significant departure from Silicon Valley's traditional talent strategy. For years, leading tech companies notoriously overpaid for talent — even workers who weren't fully productive — to keep them away from competitors.

"Their business model thrived on tremendous margins, so they hired freely, knowing that if some employees underperformed, at least they weren't boosting the competition," Bock said.

That line of thinking seems to have changed.

Weeding out underperformers

Managers at Meta have been instructed to identify underperformers through a tiered rating system, according to a memo from Hillary Champion, Meta's director of people development growth programs, seen by BI.

Last week, BI reported that Microsoft was also planning to make performance-based job cuts.

"At Microsoft we focus on high performance talent," a spokesperson said at the time. "We are always working on helping people learn and grow. When people are not performing, we take the appropriate action."

Google, too, had its own version of performance culling under Bock's leadership that the company kept secret.

Bock told BI that every quarter, the company identified the bottom 5% of employees in any group of at least 200 people (such as a division), combining smaller teams until they hit that threshold, a process that was separate from regular performance reviews.

He said some of those people were still good performers. "If your worst person is better than my best person, you're still going to have a bottom 5%," he said. Google then coached, transferred, or terminated these workers. Google and Meta declined to comment on this report.

Today's tech CEOs, however, are taking a more direct approach.

"Everyone at these companies still gets performance ratings and goes through the motions," Bock said, "But I think the CEOs are seeing an opportunity in the marketplace and the political environment and saying, 'We're just going to pull the Band-Aid off.' They feel employees are entitled."

The message is clear: If you're not building the future, you may just be history.

If you're a current or former Meta employee, contact this reporter from a nonwork device securely on Signal at +1-408-905-9124 or email him at pranavdixit@protonmail.com.

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Pranav Dixit
Pranav Dixit
Pranav Dixit is the Meta Correspondent at Business Insider based in the San Francisco Bay Area. He writes about Meta’s products, policies, and internal workings while examining how the company’s decisions shape how billions of people connect and communicate.Previously, Pranav was the India-based technology correspondent for BuzzFeed News, covering the impact of Silicon Valley’s largest companies on the culture, society, and politics of more than a billion people in South Asia. He has also been a senior news editor at Engadget and ran technology coverage at the Hindustan Times, one of India’s largest national newspapers.Pranav’s reporting has shed light on the human consequences of Big Tech’s quest for growth in emerging markets, and sparked widespread conversations about the impact of American technology companies on the Global South. In 2019, he won Syracuse University’s Mirror Award for a boots-on-the-ground feature about how WhatsApp misinformation sparked gruesome lynchings in rural India. He has also reported from Kashmir, a volatile geopolitical hotspot, documenting the world’s longest-running internet shutdown.His work has been widely cited by major national and international publications, and he has been featured on the BBC, Al Jazeera, and podcasts such as Vox Media’s Land of the Giants to discuss his work. He has also spoken in journalism classes including at UC Berkeley’s graduate journalism program. His writing has appeared in The Guardian, Vox, Time, The Information, and Al Jazeera.Pranav moved to the United States in 2021 from New Delhi, India, to be a fellow at Harvard University’s Nieman Foundation for Journalism, where he studied the evolution of the American tech press and ways newsrooms around the world can cover technology and society more effectively.Got a tip about Meta or anything else in Silicon Valley? Contact Pranav via encrypted messaging app Signal (+1408-905-9124), or email him at pdixit@insider.com or pranavdixit@protonmail.com. You can also reach him on WhatsApp at +857-753-3949 or DM him on X (@PranavDixit) or BlueSky (@pranavdixit.bsky.social).Pranav keeps sources anonymous. Please use a non-work device to reach out.Expertise: Meta, Facebook, WhatsApp, Llama, AI, Threads, Instagram, Mark Zuckerberg, social media, platforms, immigration