Business

The MoviePass outage was caused by the company temporarily running out of money, and it borrowed $5 million in cash to turn the service back on

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MoviePass. Business Insider
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  • On Friday, MoviePass' owner, Helios and Matheson Analytics, disclosed in a Securities and Exchange Commission filing that it had borrowed $5 million in cash.
  • The reason was to get the service working again after the app could no longer take ticket orders on Thursday night.
  • As of Friday morning, many MoviePass subscribers still could not use the full functionality of the app. 

In a Securities and Exchange Commission filing on Friday, the owner of MoviePass, Helios and Matheson Analytics, disclosed that it had borrowed $5 million in cash following a "service interruption" on Thursday because the company was unable to make certain required payments.

In other words: On Thursday it ran out of cash, at least temporarily.

"The $5.0 million cash proceeds received from the Demand Note will be used by the Company to pay the Company's merchant and fulfillment processors," the filing said. "If the Company is unable to make required payments to its merchant and fulfillment processors, the merchant and fulfillment processors may cease processing payments for MoviePass, Inc. ('MoviePass'), which would cause a MoviePass service interruption. Such a service interruption occurred on July 26, 2018."

On Thursday evening, MoviePass began tweeting about what it said was "an issue that is preventing users from checking-in to movies."

Later, it said it was "still experiencing technical issues with our card-based check-in process."

As of Friday morning, many MoviePass subscribers still couldn't use the full functionality of the app.

Helios and Matheson borrowed the cash from Hudson Bay Capital Management, according to the filing. The total demand note was for $6.2 million, "which includes $5.0 million in cash borrowed by the Company from the Holder and $1.2 million of original issue discount," it said.

Earlier this week, Helios and Matheson did a reverse stock split, bumping shares to about $14 from $0.09 on Wednesday. The company was at risk of being delisted from the Nasdaq by mid-December if it continued to trade below $1 with a market cap under $50 million. At the start of trading on Friday, the stock was about $6.

Helios and Matheson was not immediately available to comment to Business Insider.

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Jason Guerrasio
Jason Guerrasio
Jason Guerrasio is an award-winning entertainment correspondent at Business Insider and has covered various aspects of the film industry for over two decades. On the site, his reporting can range from what's going on behind the scenes at some of the biggest companies in Hollywood, colorful interviews with some of the most well-known names in entertainment, and exploring the darker side of the industry.In 2020, Jason received the New York Press Club award and Los Angeles Press Club award for his story on the rise and fall of MoviePass. It has since been made into the Emmy-nominated HBO documentary "MoviePass, MovieCrash."Previous to BI, Jason was the managing editor at Filmmaker Magazine, one of the leading publications in the independent film industry. He's also written for numerous publications over the years, including Vanity Fair, Esquire, Rolling Stone, Vulture, Variety, and indieWire.Popular ArticlesMary Carole McDonnell built a true-crime empire. Then the FBI came for her. Growing up Marvel: The tormented life of Stan Lee's child, JC LeeA bullet. A legend. A lie. Bufford Pusser killed his wife, authorities say. What happens to his legacy now?