Enterprise

Reviewer: Microsoft's New 'Toaster-Fridge' PC Still Has A Few Problems

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SurfaceProScreen.JPG
Lisa Eadicicco

For the most part, reviewers are raving about Microsoft's third-generation tablet/laptop hybrid, the Surface Pro 3.

It even won over Yahoo Tech's David Pogue, a former consumer tech columnist for The New York Times, who was always skeptical of Windows 8 and Microsoft's Surface tablet.

This new do-it-all PC is being called the "Toaster-Fridge," by some in the industry, a term that stems a statement by Apple CEO Tim Cook back in 2012 when a Wall Street analyst asked him if Apple would ever do a hybrid.

He famously replied, “You can merge a toaster and a refrigerator, but that’s probably not going to be pleasing to anyone.”

Apparently Cook was wrong. Pogue praised this Surface as "the one machine (so far) where Windows 8 makes sense. You’ve got one OS for tablet mode and regular Windows for desktop mode. Boom."

But that doesn't mean it's perfect.

Nick Barber, a reviewer from enterprise tech publishing conglomerate, IDG, didn't find the Surface Pro 3 tablet such smooth going.

Although he liked its "remarkably clear and crisp screen," super fast processor, size, and adjustable kickstand, he ran into a bunch of issues, both with the hardware and with the non-Microsoft apps in the Windows store. So much so that he warned:

Its productivity software and robust processor make it good for creating and editing content on the go, but its limiting eco-system and applications — some of which don't even work — make us question its overall usefulness.

He was testing a midrange system priced at about $1,300, with the optional Surface Pro Typecover (another $130).

His gripes were plentiful.

1. Typecover didn't always work.

"Unfortunately, the keyboard was hit or miss. During my tests there were points when the keyboard didn't work and the trackpad did and vice versa," Barber says.

2. No place to store the Bluetooth pen.

A Bluetooth pen is included with the tablet — one of the Surface Pro 3's most distinguishing features. Unfortunately, "there's no storage slot for the pen. So unless you are really set on using the gadget it might end of staying in the drawer or on the desk at home," he says.

Surface Pro 3 pen gif
Microsoft Surface Pro 3 Bluetooth pen  IDG News Service

3. Office not included.

This tablet does not include any versions of Office. He opted to buy Office 365 Home, which costs $10 a month (or $100 if you pay annually). It worked well.

4. The Dropbox Windows 8 app didn't work.

"I was excited when I found Dropbox in the Windows store, but the app was plagued with so many problems, I couldn't even use it," he says.

Surface Pro 3 Dropbox fail
Surface Pro 3 Dropbox fail  IDG News Service

4. Limited support for Google's storage cloud, Google Drive.

"There's no native app for that. Only the Web interface," Barber says.

Note: This shouldn't be surprising. Arch enemies Microsoft and Google have been battling about Windows 8 apps for Google services for years. Last year, Google made Microsoft kill its Windows 8 YouTube app, for instance. But it's still a pain for users who want to be able to choose their cloud storage based on what they want, and not vendor rivalries.

5. Microsoft's native cloud storage worked well, but only let him upload one file at a time. "It was slow going uploading individual files to one drive."

(Note: Using OneDrive for a backup is easier when the documents are created on the device, There's a setting in Windows 8 that will automatically save documents to OneDrive by default.)

That said, he concludes that the tablet/PC is a good choice for those "willing to invest time and money into Microsoft's eco-system" of Windows 8 apps.

Here's the full video of his review.

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Julie Bort was Business Insider's Editor at Large for the Tech team. She loves investigating stories and shedding light on the tech industry's most amazing people.Here's a small sample of some of Julie's work.Former Pinterest employees describe a traumatic workplace where managers humiliate employees until they cry, Black people feel alienated, and the toxic culture 'eats away at your soul'Sex, tequila, and a tiger: Employees inside Adam Neumann's WeWork talk about the nonstop party to attain a $100 billion dream and the messy reality that tanked itInsiders say WeWork's IT is a patchwork of cheap devices and Band-Aid fixes that will take millions to fixWeWork's toxic phone booths were created in-house by its Powered by We business70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon MuskElon Musk works so many hours at Tesla, employees are constantly finding him asleep under tables and desksHow this woman went from a Pizza Hut employee to a founder of a $4 billion startupAn Oracle insider explains how some salespeople gamed the system to sell more cloudTHE TAKEDOWN OF TRAVIS KALANICK: The untold story of Uber's infighting, backstabbing, and multimillion-dollar exit packagesMicrosoft is in talks to buy GitHub, a startup at the center of the software world last valued at $2 billionThe alarming inside story of a failed Google acquisition, and an employee who was hospitalizedInside Facebook's plan to eat another $350 billion IT marketHow a registered sex offender wound up living in an Airbnb hosting unsuspecting guestsA controversial ex-banker is the person who really runs Twitter — and he's gambling the company's future on one risky betSecret passages and skipped meals: Oracle's CEO gave us a rare peek at what it really takes to run a $37 billion companyHP told some employees to choose between becoming contractors with no benefits or being fired without severance'I felt like we were being extorted': Customer says Oracle tried to strong-arm him into a cloud saleHow the queen of Silicon Valley is helping Google go after Amazon's most profitable businessAirbnb host: A guest is squatting in my condo and I can't get him to leaveLIES, BOOZE, AND BILLIONS: How one of the fastest-growing startups in Silicon Valley history raised $580 million then spiraled out of controlGitHub is undergoing a full-blown overhaul as execs and employees depart — and we have the full inside storyWhen she's not writing for Business Insider, Julie can usually be found on the trails, on my mountain bike, or on my skis, if you know where to look.