Tech

Will Amazon stay silent about one of its most important services?

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jeff bezos
Amazon CEO Jeff Bezos.  David Ryder/Getty Images

Last quarter, Amazon thrilled investors by finally breaking out revenue numbers for Amazon Web Services, its cloud computing business, for the very first time.

The company reports its Q2 earnings Thursday afternoon and there's one more number we really wish the company would reveal: How many Prime subscribers it has.

Prime, Amazon's $99-a-year shopping club, gives members two-day, free shipping on millions of items, as well as access to thousands of free TV shows, movies, music, and books and unlimited cloud storage for photos.  

It's arguably one of the company's most important initiatives: Prime members may spend more than double on the site per year than non-members do, according to an analysis from Consumer Intelligence Research Partners in January. 

All of the non-shopping perks on Amazon Prime — like the video and music streaming or the cloud storage — basically just exist to make Prime a better deal, so the company can ensnare more power-shoppers. It spent more than $100 million on original video content in Q3 of 2014 alone. 

CEO Jeff Bezos puts it bluntly when talking about Prime's award-winning original TV show, "Transparent,": Amazon's the first company to use a Golden Globe to sell toilet paper

Amazon even invented a whole holiday to try to garner more Prime sign-ups. To celebrate its 20th birthday, Amazon declared July 15 "Prime Day," with an onslaught of flash sales that only Prime members could access. Shoppers who weren't yet members could sign up for free 30-day trials. Amazon said the massive event attracted "hundreds of thousands of users to Prime in one day." 

But, to the frustration of investors, analysts, and journalists, Amazon has stayed notoriously tight-lipped about its number of subscribers. It simply says that it has "tens of millions" of households signed up. 

Estimates are all over the map. In its January survey, CIRP pegged Prime membership at 40 million. BI Intelligence analysts put it closer to 60 million in December of last year. 

Forrester analyst Sucharita Mulpuru estimates that Amazon loses at least $1 billion annually on Prime shipping expenses. If Amazon released a membership number, we would finally get a better understanding of how it's really affecting its traditionally thin-margined business. 

Because it's still celebrating the frenzy of Prime Day — Amazon reported that customers purchased 34.4 million items at a rate of 398 products per second — and because its the first earnings call under the leadership of the new CFO Brian Olsavsky, the company could choose this quarter to finally make the big reveal. 

Not that we're holding our breath. 

"We don't expect Amazon to say much more about the number of Prime users beyond what they said last week," Piper Jaffray's Gene Munster told Business Insider. 

But it can't hurt to hope, right? 

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Jillian was most recently an enterprise technology editor based in San Francisco.  She started at Insider as an intern on the technology desk in 2013 and rose to a senior reporter position, covering Alphabet, Facebook, and ecommerce. After three years at the site, she left to spend time freelance writing abroad, before taking reporting positions at CNBC and then at Forbes, where she covered Alphabet, Silicon Valley culture, and artificial intelligence. She returned to Insider in March 2020 and worked on the enterprise technology desk until August 2021.  Jillian graduated from Syracuse University's S.I. Newhouse School of Public Communications with a degree in magazine journalism and information management and technology.
Madeline was a correspondent covering e-commerce companies including Shopify, Amazon, Temu, and Shein. She also wrote about e-commerce startups and online seller communities. She previously edited stories for the retail section. Before that, she wrote for the executive lifestyle and tech verticals, where she reported on luxury real estate, restaurants, and travel. She graduated from the University of Notre Dame with majors in American Studies and Spanish. She is based in the Northeast.Have a tip? Contact Madeline via Signal at mlstone.04. Use a personal email address and a nonwork device; here's our guide to sharing information securely.Read some of her work here:— Wealth Assistants claimed it would help its clients make money on Amazon. Clients said they 'lost everything' instead.— The DTC fraternity: In an industry known for lively events and strong online communities, women say they feel left outBlackface, booze, and blurred lines at the $2 billion tech firm Rokt— Meet 38 members of the 'Shopify Mafia' who embraced the e-commerce giant's entrepreneurial spirit and launched their own companies— Read the essay Shopify's CEO sent to managers to remind them they are a sports team, not a family. It shows the growing tension between leaders and employees in the corporate world.— Ex-Shopify and Deliverr workers say layoffs, compensation issues at Flexport capped a 15-month rollercoaster: 'Honestly a bit relieved that it's over'