Tech

Twitter has rolled out the product change everyone was freaking out about — and it's no big deal

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Jack Dorsey
Twitter CEO Jack Dorsey  Bill Pugliano/Getty Images

Twitter's controversial timeline change is officially rolling out Wednesday, and the most noteworthy thing about it is how unremarkable it is.

Twitter users who decide to turn on the new feature starting Wednesday will find an extra batch of tweets sitting at the top of their timelines, showcasing important tweets they might have missed while they had lunch or went to the bathroom.

In other words, it's basically a revamped version of the "While You Were Away" feature that Twitter introduced last year.

Twitter's plans to change its timeline caused a kerfuffle last week after BuzzFeed reported that the social-networking service planned to use algorithms to select and arrange the tweets that users see, a big change from the traditional reverse-chronological stream of tweets that has long defined Twitter.

Twitter CEO Jack Dorsey was forced to take to Twitter to calm the waters, promising that the company was not planning to "reorder timelines."

More retweets?

With Wednesday's new feature, the main timeline will remain the same as it was. The only difference will be a handful of older tweets (anywhere from a few tweets to a few dozen tweets) that appear at the top of the timeline. These are tweets that Twitter thinks you'll want to see based on your past activity, even if the tweets were posted earlier in the day. The tweets are from only people you already follow. And the special batch of tweets will be arranged in reverse-chronological order to ensure that conversations and tweetstorms aren't messed up.

The idea is to make sure that users see the best stuff on Twitter — the stuff they are most likely to engage with, whether by retweeting or responding. Twitter says it has seen in increase in tweets and retweets in its tests, though it did not specify how much.

That's especially important to Twitter as its user growth has stalled and its stock has lost roughly three-quarters of its value. Wall Street is worried that the service's best days are behind it and that users are increasingly migrating to newer apps such as Instagram, Snapchat, and WhatsApp.

The company's fourth-quarter earnings report, due after Wednesday's market close, should provide an important update on the state of Twitter's business.

Some investors think Dorsey needs to make radical changes to the product so as to rekindle user growth. But as the uproar over the rumored timeline change made clear, that will not be an easy job.

Twitter said users would initially need to opt in to the service by going into settings and selecting "show me the best tweets first" within the timeline section. In the coming weeks Twitter says it will automatically turn the feature on for users (though users will have the option to turn it off).

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Alexei Oreskovic is the Tech Features Editor for the Business section of Insider.  Based in San Francisco, Oreskovic has covered technology and business for more than 20 years at publications including TheStreet.com, the Industry Standard, and CNET. Before BI, he was a correspondent at Reuters for six years, where he was a finalist for the 2013 Gerald Loeb Award in the Breaking News category for coverage of the Facebook IPO.  As Insider's Tech Features Editor, Oreskovic has overseen groundbreaking investigative stories on Uber, Snapchat, Tesla, Facebook and Google. He was the editor on the Snapchat and Facebook stories that won the Sabew 2018 Larry Birger Young Business Journalist award for former BI reporter Alex Heath. Oreskovic has covered the booms and busts of the tech industry since the first dotcom bubble of the late 1990s, and has interviewed the industry's most important players including Mark Zuckerberg, Eric Schmidt, Sheryl Sandberg and Marissa Mayer. He has made frequent guest appearances on TV and radio, including CNBC and BBC World News.  Disclosure: Oreskovic has a direct family member who owns shares in Compass.