Strategy

ON THE STREET: Real People Reveal What Airlines They Hate The Most

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Flying today is not what it used to be. Overbooked flights, cramped seats, layovers, and bag fees are now the norm. Unless you've got a seat in Business Class, you have to be prepared for the worst.

To get a glimpse of just how bad things can get, we took to the streets in New York City and asked people about the worst experience they've had while flying. Some swore off certain airlines entirely.

Here's what they had to say:

What airline do you hate the most? Let us know in the comments.

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Kim is the retail editor at Business Insider, covering big box, apparel, e-commerce and restaurants. Previously he worked for a financial and strategic management consulting firm. He is also currently a part-time graduate student in Business and Economic Reporting at New York University. Kim holds an MBA in Strategic Management from Pace University and a BSc in Business Administration from Sacred Heart University.
Aimee Groth is a former Senior Editor of Business Insider who oversaw the Strategy and Careers verticals. She joined Business Insider from Thomson Reuters in Minneapolis, where she was an associate editor for one of its legal magazines. Previously she worked for Minnesota Law & Politics magazine.