Tech

THE TRUTH ABOUT UBER: The Personal Driver App, Tried And Broken Down For You

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maya uber
WSJ's Maya Baratz arrives at Uber NYC's launch party in the car service.  Uber Blog

Uber, the startup that wants to be everyone's personal driver, launched in New York City two weeks ago. The Twitter community and The New York Times have been raving about it.

But New York City seems like the last place a personal driver service should launch.  Most executives already have free black car service through their companies and yellow cabs are easy to come by.

Cofounder Travis Kalanick doesn't agree. He says New Yorkers demanded Uber. Before coming to the east coast, 1,000 New Yorkers had registered their credit cards on Uber's site for a service that didn't yet exist for them, he says.

We wanted to understand what all the fuss was about, so we tried Uber. Twice.

It was prompt, hassle-free, and the drivers happily took us to New Jersey. Both times, the driver was outside waiting within minutes. Two trips to Hoboken cost $44 for the first time (from Union Square) and $34 for the next (from midtown east).

When we asked one of the drivers if Uber was bringing him business, he said yes, and that he had driven multiple Uber clients earlier in the day.

All in, Uber wasn't a have-to-have service. It was just nice to have (especially at 2 AM on Sunday morning). But in New York, the city where one in four of the world's taxi dollars passes through, there are plenty of people that like to live luxuriously and conveniently.

To experience Uber yourself, we documented the entire trip. Read on to see if it's worth it.

Uber makes deals with car companies in New York and San Francisco, so they always have cars on the road. They don't actually own or store any of the vehicles their service uses. On the iPhone app, you can see available Uber cars roaming the city.

uber app

Uber works via iPhone and Android app, as well as via SMS text. When you use a mobile app, Uber locates you and you can send your pick-up location with the push of a button. When you send an SMS text, you send your city and address to 827222.

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Uber takes a few seconds to contact a driver on your behalf. We were told via text that the process could take up to two minutes, but within 12 seconds we received another text that said our car was en route.

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You can track the black car on the iPhone app and see exactly where your driver is. If you're using SMS text, Uber will send a note with the driver's number and whereabouts.

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14 minutes and 28 seconds after receiving the text, our car arrived.

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It was a black Lincoln. Uber cars range from Sedans to SUVs.

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We were scooped up right on E 12th street per our request.

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That's Donald, he was our driver. Uber users have rated him 4.6 stars out of 5, so we felt safe.

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The interior looked just like any other black car -- five seats, clean and sleek. Donald even wore a driver's cap.

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Uber cars have iPhones mounted in them with Uber's service on the screen. It gives the Google Maps location of the passenger's whereabouts. While driving, the screen says "Drop Off: As Directed..." Below, it listed our name and phone number in case Donald needed to get a hold of us prior to our pickup.

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Donald drove us through the Holland Tunnel, something most NYC cabs would refuse to do.

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At the end of our trip, the total was $44.48, but Uber rounds the cost down to $44.00. On the iPhone screen, Uber asks the driver to rate the passenger, so make sure you're on your best behavior.

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Uber texted us the final cost too. No money was exchange with Donald. Uber automatically charges the total amount and tip to the credit card the Uber user lists on its website.

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It also sends an email detailing the cost of the ride. It charges more than usual, with a $7 base fare alone. And if your driver doesn't know the fastest route, it will cost you since Uber calculates costs based on distance and time.

uber receipt

When you're in a pinch, you'll be glad Uber is in NYC.

taxi driver
http://www.flickr.com/photos/aturkus/255736904/

If you're a guy, it could also make a great impression on a first date.

But after our experiences, we'll only use Uber sparingly -- like when it's raining, absurdly late, or on New Years.

For every other time, a cheaper alternative like a cab or the subway will do just fine.

For another tour, check out:

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Ellis Hamburger

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Alyson is the Editor-in-Chief and CCO at Fortune.  She was previously a co Editor-in-Chief overseeing Business Insider's tech and business coverage.She joined Business Insider in July 2008 as the company's sixth employee. She started as a sales planner before joining the editorial team in 2010, where she became a startup reporter and was first to cover some of today's largest tech companies, including Pinterest, Tinder, Instagram, Uber and Snap. Alyson rose to become a senior correspondent, then Executive Editor.She was appointed Editor-in-Chief of Business Insider in 2016, at which point she became the youngest and only woman to run a global business publication. Under her leadership, the business division has grown to hundreds of  millions of monthly readers.Alyson was a host of  Insider's conferences and launched a podcast, "Success! How I Did It," where she interviewed influencers ranging from Sheryl Sandberg to Steve Ballmer about their career paths (subscribe on iTunes here).She has appeared on ABC, Good Morning America, Al Jazeera, MSNBC, CNBC, CNN, and CBC, and she has interviewed media personalities such as Megyn Kelly, technology leaders like Fred Wilson, political leaders like John Brennan, and sports star LeBron James. She is a judge for the prestigious Gerald Loeb Awards in business journalism, and has been named one of Min's Rising Stars in Media, as well as Folio's 2017 Top Women in Media.She graduated from Syracuse University's Newhouse School of Public Communications, where she majored in psychology and advertising.You can read some of her investigative articles here:Leaked videos reveal the true founding story of SnapchatThe founder who dumped Jared Kushner: Inside the phone call that left the White House star in a fit of rageThe downfall of billion-dollar startup, FabHow a startup that raised the largest seed round in Silicon Valley history blew itself up before it even launchedThe dark side of Facebook, where people lie, cheat, and make millionsA profile of Uber's controversial CEO, Travis KalanickThe mystery of Jody Sherman, a founder who was driven to suicide and left behind a shocking business disasterDisclosure: Alyson owns bitcoin and Snap. She is also an investor in The Spun, a sports-media startup founded by her husband.