Retail

Walmart wants to use AI to restock your fridge automatically

A Walmart cart in a parking lot
Walmart is rolling out an AI-aided replenishment tool for InHome deliveries. FREDERIC J. BROWN / Getty Images
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Walmart might soon know when you need groceries before you do — and send someone to put them in your fridge.

The retailer plans to start offering AI-aided replenishment through its InHome delivery service, executives said Tuesday at the Consumer Electronics Show in Las Vegas. The goal is to automatically add groceries, like milk, to customer's online orders using a schedule based on what they consume and how quickly they consume it.

"It learns a customer's purchase patterns to determine the perfect cadence to restock their essentials," Whitney Pegden, vice president and general manager of Walmart InHome, said of the feature in a presentation.

The service will be distinct from Walmart's existing replenishment option. Walmart customers can set up deliveries of essentials at regular intervals, a service the big box chain started offering last year.

Customers will be able to change what is placed in their virtual cart if they're planning to be away from home, Pegden said.

AI replenishment is Walmart's latest addition to its delivery offerings. The company started offering InHome delivery in 2019. The service costs $19.95 a month, or $138 if customers pay for a full year at once, according to Walmart's website.

Walmart also works with thousands of independent contractors for its Spark delivery service.

The contractors deliver a variety of goods, from groceries to electronics, to Walmart customers. Spark's gig delivery workers aren't allowed to enter customers' homes, a point of confusion for Walmart customers who think Spark contractors make InHome deliveries.

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Alex Bitter
Alex Bitter is a senior retail reporter covering the gig economy, food, and retail. His work focuses major gig delivery and ride-hailing apps, including Uber, Lyft, DoorDash, Instacart, and Walmart's Spark. He is interested in everything from what it's like to work on the apps to the companies' business strategies.Some of his recent stories feature gig workers who have been deactivated on the apps, DoorDash hiring traditional employees to make deliveries, gig workers' use of bots, and gig work expanding into new professions, such as nursing.Alex has also written about Aldi's US expansionStarbucks' turnaround efforts, and the fallout from Kraft-Heinz's budget cutting. Convenience store chain Sheetz ended its "smile policy" after his reporting.Before joining Insider in September 2020, he wrote about consumer and retail companies for S&P Global Market Intelligence. He's a graduate of the University of Hawai'i at Mānoa and grew up on the Big Island.Alex lives in the Washington, DC, area, where you can find him studying ancient coins or searching for Civil War artifacts with his metal detector in his free time.Got a tip? Reach out at abitter@bjinnox.com or via encrypted messaging app Signal at +1 (808) 854-4501.