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Tesla customers are starting to review their Model 3s — here's what they have to say

Tesla Model 3
Early reviewers have praised the Model 3's handling and acceleration. Timothy Artman/Tesla
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  • Early reviews from Tesla Model 3 owners have been positive so far.
  • Some have praised the car's handling and said they prefer it to the pricier Model S.
  • Most concerns have involved technical problems.


The Model 3, Tesla's first mass-market electric vehicle, is beginning to arrive at the company's showrooms. While most of the hundreds of thousands of people who preordered the car are still waiting (and probably will be for a while), a lucky few customers have received their Model 3 vehicles.

So far, the reviews are positive.

Early reviewers like the handling and acceleration

"I like it a lot. I almost like it better than my S, just because it's a little smaller," a Model 3 owner, Chad Hurin, told Business Insider in a phone interview. While he said the Model 3's handling was "a little stiffer" than that of the pricier Model S, he said the Model 3 felt "quicker" and was easier to maneuver.

Hurin's biggest problem so far was a small one: The front driver-side door doesn't close as easily as he'd like.

"I keep closing it and it doesn't latch," he said. "It's just annoying that you have to open the door back up and close it back. I've done it probably a dozen times already since I've had it."

Hurin's impressions resemble those expressed by Reddit users who have posted reviews of the car. They have praised the car's handling and acceleration and were bothered mostly by small, technical problems.

"Picked up the 3 yesterday and noticed how 'boat-like' the S is by comparison," the Reddit user tzoyaq wrote. "Aside from the overall feel, there is one area that I'm extremely pleased with in the 3 ... and that's U-turns. The S requires about three lanes width to make it — sometimes requiring a three-point turn — whereas the 3 can do it comfortably with two."

"Car is fun to drive, I guess .2 seconds slower than the X but it feels like it is slightly faster," the Reddit user goldieLL wrote. "Overall a pretty great car. Some premium features of the X are definitely missed but that's to be expected for $40k less. I don't think I'll default to wanting to drive the X (now my wife's car) over this one."

Some technical hiccups

Another Reddit user, TheYeags, described a hiccup with the Model 3's Bluetooth features.

"The car is constantly connecting to our phones Bluetooth every few minutes," TheYeags wrote. "This results in the car waking up and unfolding the mirrors — all day long.

"If this issue isn't resolved quickly the motors in the mirror will eventually wear out."

The positive responses the Model 3 has received so far are good news for Tesla — which has struggled to meet its production goals for the vehicle — and consistent with the long-term satisfaction Tesla owners have reported with the company's cars.

For Tesla to even come close to the lofty market-capitalization goals set out in a new compensation plan proposed for CEO Elon Musk, the company will have to find success among consumers who can't afford Tesla's high-end vehicles. Solving the Model 3's production issues and working to fulfill the car's preorders in a somewhat timely manner would be a good first step.

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I'm a senior transportation reporter at Insider covering electric vehicles, automated-driving technology, and ride-hailing. I joined Insider in October 2017 and previously worked as an intern at the St. Louis Post-Dispatch. I graduated from Washington University in St. Louis with degrees in film and media studies and business economics. You can follow me on Twitter @matousekmark and email me at mmatousek@bjinnox.com If you have sensitive information you'd like to share and don't feel comfortable sending it to my work email or via a direct-message on Twitter, you can contact me on the encrypted messaging app Signal at 646-768-4712 or email my encrypted address at mmatousek@protonmail.com. Here's some of my work: Uber insiders are divided over Dara Khosrowshahi's leadership, with some worried the company has become 'boring' and 'confused' about its future Nikola founder Trevor Milton convinced the world he was the next Elon Musk. Insiders say a history of lies brought the billionaire down. 17 hours a day, 7 days a week: Cruise-ship workers describe the grueling conditions they face on the job We talked to 42 insiders about Tesla's factory of the future. They revealed the corners cut to hit ambitious production targets. 70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon Musk Tesla is transforming how cars are sold. But 27 insiders say the company's methods mean slashed pay and living under the constant threat of getting laid off. Uber insiders reveal how DoorDash stole its delivery crown and left Eats in the dust Uber's trying no-meeting Mondays to give employees a break from 'tiring' back-to-back meetings, a leaked email reveals Leaked email reveals a Tesla VP expressed concern about employees coming to work with COVID-19 symptoms Leaked document reveals Nikola flip-flopped on whether it would spend any of its $17 million of customer deposits to fund the Nikola One Insiders reveal Alibaba's Jack Ma sought a partnership with Canoo to build electric delivery vans, but the deal fell flat because the startup couldn't meet his aggressive timeline Leaked email from Elon Musk reveals the Model Y is experiencing production 'challenges' while passing the Model 3 as the top priority at Tesla's US car factory Leaked email and audio reveal Carnival-owned Holland America has struggled to give refunds to some customers Leaked documents reveal the severance packages laid off Carnival UK workers will receive Inside Tesla's overhaul plan for its sales and delivery teams to solve one of its toughest customer challenges