Transportation

Ex-Carnival, Royal Caribbean, and Norwegian Cruise Line workers reveal what they wanted to tell passengers but couldn't

cruise ship
"Most of the guests were genuinely nice people, but there were a few who took the 'being American' thing a little too far," a former Seabourn Cruise Line employee said. mariakraynova/Shutterstock
Read in app

Like other employees in the hospitality industry, cruise-ship workers are tasked with making guests as happy as possible.

That means workers can't always be honest with passengers about their behavior or the realities of working on a cruise ship, which can be a grueling experience.

Business Insider asked current and former cruise-ship workers what they wish they could tell passengers but can't. Seven responded with insights into their job or advice for passengers who might not think about the demands placed on workers. Each requested anonymity for fear of reprisal from their current or former employer.

Here are eight things current and former cruise-ship workers wish they could tell passengers but can't.

Have you worked on a cruise ship? Do you have a story to share? Email this reporter at mmatousek@bjinnox.com.

Don't ask annoying questions

cruise ship worker
Ng Han Guan/Associated Press

A contractor who has worked for Norwegian Cruise Line said questions like "Where do you live?" and "Are you always on the ship?" are annoying.

Don't get too rowdy

cruise ship
mariakraynova/Shutterstock

"Most of the guests were genuinely nice people, but there were a few who took the 'being American' thing a little too far," a former Seabourn Cruise Line employee said. "They were raucous and got way to drunk each night, so it would have been nice to slap the privilege out of them, but unfortunately, we weren't allowed to strike the guests."

Be kind

cruise ship worker
Loic Venance/Getty Images

It's important to have a good attitude toward cruise ship workers, a former Carnival Cruise Line bar waitress said.

"You never know how physically, emotionally, and mentally tired a crewmember can be," she said.

Tips are important

cruise ship bar
Beth J. Harpaz/Associated Press

The former Carnival bar waitress said tips, on top of automatic gratuities included in drink purchases, made up a large percentage of her overall pay.

"Extra tips pretty much were my strongest source of income," she said.

Talk less, listen more

cruise ship passenger
Carlos Barria/Reuters

"Shut up and listen. Just listen," a former Carnival hostess said.

Crew members know the best places to go at ports

Royal Caribbean cruise ship
Royal Caribbean

"Get to know a crew member and find out where the truly good places are to go when the ship pulls into port," a former Royal Caribbean employee said.

Workers can't control everything

cruise ship
Associated Press

During situations that frustrate some passengers but are out of workers' control, like a delayed arrival at a port due to traffic or inclement weather that forces passengers to remain on the ship, it would have been nice to be honest with passengers rather than having to coddle them, said a former cruise director for Holland America Line.

"You have to kind of bite your tongue," he said. "I wish you could be more honest with some of them."

Driving a ship isn't as hard as it looks

cruise ship captain
Lucas Oleniuk/Toronto Star via Getty Images

"Driving the ships isn't that hard," a former first officer for Royal Caribbean who now works for The World, a residential cruise ship, said. "On cruise ships mostly we have two officers on the bridge all the time but it is not really necessary."

The bridge is the area where the captain and officers control the ship's speed and direction.

Read next

I'm a senior transportation reporter at Insider covering electric vehicles, automated-driving technology, and ride-hailing. I joined Insider in October 2017 and previously worked as an intern at the St. Louis Post-Dispatch. I graduated from Washington University in St. Louis with degrees in film and media studies and business economics. You can follow me on Twitter @matousekmark and email me at mmatousek@bjinnox.com If you have sensitive information you'd like to share and don't feel comfortable sending it to my work email or via a direct-message on Twitter, you can contact me on the encrypted messaging app Signal at 646-768-4712 or email my encrypted address at mmatousek@protonmail.com. Here's some of my work: Uber insiders are divided over Dara Khosrowshahi's leadership, with some worried the company has become 'boring' and 'confused' about its future Nikola founder Trevor Milton convinced the world he was the next Elon Musk. Insiders say a history of lies brought the billionaire down. 17 hours a day, 7 days a week: Cruise-ship workers describe the grueling conditions they face on the job We talked to 42 insiders about Tesla's factory of the future. They revealed the corners cut to hit ambitious production targets. 70-hour weeks and 'WTF' emails: 42 employees reveal the frenzy of working at Tesla under the 'cult' of Elon Musk Tesla is transforming how cars are sold. But 27 insiders say the company's methods mean slashed pay and living under the constant threat of getting laid off. Uber insiders reveal how DoorDash stole its delivery crown and left Eats in the dust Uber's trying no-meeting Mondays to give employees a break from 'tiring' back-to-back meetings, a leaked email reveals Leaked email reveals a Tesla VP expressed concern about employees coming to work with COVID-19 symptoms Leaked document reveals Nikola flip-flopped on whether it would spend any of its $17 million of customer deposits to fund the Nikola One Insiders reveal Alibaba's Jack Ma sought a partnership with Canoo to build electric delivery vans, but the deal fell flat because the startup couldn't meet his aggressive timeline Leaked email from Elon Musk reveals the Model Y is experiencing production 'challenges' while passing the Model 3 as the top priority at Tesla's US car factory Leaked email and audio reveal Carnival-owned Holland America has struggled to give refunds to some customers Leaked documents reveal the severance packages laid off Carnival UK workers will receive Inside Tesla's overhaul plan for its sales and delivery teams to solve one of its toughest customer challenges